100% Satisfaction is Our Aim
We want you to be completely happy with your purchases so 'Customer Service' is a high priority for us. As a customer you have Rights when you buy via the internet and we want to make you aware of these Rights. We also feel that there should be no 'hidden surprises when you buy from us so we've detailed our Terms and Conditions below.

The Distance Selling Directive
The European Commission has issued the "Distance Selling Directive", which applies to business-to-consumer contracts and is intended to protect online shoppers. We have always fully conformed with this directive, but we would like to briefly state the key-points of your rights as a consumer.

Returns Policy and Order Cancellation
When you place an order with us, a contract is formed which obligates us to supply the goods you have ordered within the time stated. If when the goods arrive you feel that there is a problem with the quality or you feel that they are not exactly as described then please notify us immediately and you'll be able return them for a full refund. You must do this within seven days to the Returns Address shown on the 'Contact' page of our website. You also have a Right to cancel your order within seven days of placing your order. We offer a full refund for all returns providing the goods are returned with the original packaging intact and unopened and in the condition they were supplied. We will charge a 'restocking fee' of 7.5% of the purchase price of the goods on all cancelled orders. We do not refund the return postage costs unless the reason for the return relates to the quality or our description of the goods.

IMPORTANT: All goods returned must be accompanied by a valid BioAir R.N. Number. This can be obtained by following this link; >>returns<<

VAT
VAT at the rate of 17.5% is included in the price of all our goods. A VAT invoice can be supplied on request to enable you to reclaim this tax if you are eligible to do so. Our VAT Registration Number is: GB 686 240 224

Credit Card Security
We take Credit Card security very seriously that's why we have entrusted WorldPay to handle your credit card transaction on our behalf. WorldPay is member of the Royal Bank of Scotland Group so you can be assured of 100% security at all times. All transactions are encrypted and we do not save your credit card details on our servers, in fact, we don't have access to credit card details at all.

Privacy Policy
We hate 'spam' and 'junk mail' ourselves so we guarantee not pass your details onto any third parties whatsoever. We hold your details purely for the purposes of trading with us and we promise to remove your details from our system at your request at any time.

Despatch and Delivery
We aim to despatch all orders placed before noon, on the same day. If your order is placed after this time then it will be passed to despatch on the following working day. Please bear in mind that Saturday and Sunday are not classed as working days. If you are located in the UK you will receive your order within a maximum of 3-5 working days. Delivery times to other destinations vary but we always aim to get the goods to you as quickly as possible. If your order is for a special occasion then please tell us at the time of ordering as we'll always do our best to meet your deadlines. We will not be held responsible for the goods once they have been passed to the courier or postal service however we will will always work with you to resolve any issues that may arise. Insurance for goods in transit can be arranged at an additional cost.

IMPORTANT: If goods are returned to us because they could not be delivered for whatever reason then we will reserve the right to charge you for the cost of the return and the additional cost in dispatching the goods a second time.Our couriers require a signature for all deliveries - that way we can track your parcel in the event of any problems. However, you have the choice of requesting that your parcel is "Left in a Safe Place" in which case your delivery will be left without a signature but neither ourselves or the courier service we use will be held responsible for missing parcels or non-delivery once the goods have left our warehouse. If you want your parcel "Left in a Safe Place" then request this in the special instructions box at the checkout.

Items Out of Stock
We generally do not advertise items for sale if they are not in stock at our warehouse. However, sometimes an item can quickly go out of stock due to exceptional demand and in this case we may not have the time to amend our website before further orders are placed. If any of the items on your order are out of stock we will generally hold your order if stock is expected within a short period of time (such as 2-3 days). If we anticipate a longer wait then we will advise you of the delay and offer you the choice of a refund or to wait until the goods are back in stock. If we have another item which is very close in description and quality to your original request then we may offer you this alternative.

Copyright
All information contained in this website including the trading name BioAir & BioAirStyle and its variants, logo style, graphics, text, photographs, layout, web design,source code, etc. is copyright. For full details of the relevant copyright holders, please contact Interactive Design Limited, 19 Moody Terrace, Moody Street, Congleton, Cheshire, CW12 4AN